Sales conditions

The terms and conditions below govern the sales contract of gastronomic and regional products from Lot and Garonne and neighboring departments between company Maison JULLIEN, registered in France, and its customers.
These general conditions of sale are applicable at the time of the order. They may be amended without notice and will be applicable to any new order.

Maison JULLIEN owns all the rights to website, of which it is the owner.

These products are for the use of the customer and cannot be fully or partially resold.

The offer

Validity Period:  The offers on the site are valid during the online presence.

Availability of Products: These offers are valid subject to stock availability.
In case of product unavailability, after your order, we will inform you by phone or e-mail within a maximum of 8 working days. We will replace the product with an equivalent product, or a superior value product, so as not to delay the processing of your order, unless otherwise specified by you.

Tariffs: Prices are indicated in euros with all taxes included. They are guaranteed until January 01, 2018 (except if the VAT rate changes during the season). These prices exclude shipping costs.

VAT: The regulations governing the rate of VAT is set by the European Union.
For shipments to the intra-Community countries, the prices TTC (French VAT) will apply.
For extra-Community countries, they are indicated excluding taxes. Potential rights to destination are the responsibility of the client.

Payment: The price is payable by cash on the day of actual order.
We also accept payment by Credit card (CB, VISA, Mastercard).  Your order will be taken into account by Maison JULLIEN only when we receive acknowledgment from the bank. In case of default, the order will not be maintained. The customer will be notified by mail, by phone or by e-mail.  Maison JULLIEN reserves the right to refuse any order from a customer with whom there is a dispute.

Secure Financial Transactions: Payment on this site is e-payments secure (Credit Agricole online payment solution).


The sending of packages will be via mail or carrier. Maison JULLIEN reserves the right to choose the most appropriate means of shipment based on the total weight of the order and the destination.

In France:

For any order less than €300.00, a charge of €15 will be added.

For any order greater than or equal to €300.00, no charge.

For any additional sending to another address, a charge of €15.00 will be added.

For EU & Switzerland:

Up to 3 kg: 20 euros

Up to 6 kg: 36 euros

Up to 10 kg: 52 euros

Up to 15 kg: 66 euros

If more, please contact us.

For any additional sending to another address, a charge oh the weight category will be added.


Shipping/delivery out side France

Maison JULLIEN is committed to ship the order within a week.

The customer must check the number of parcels and their condition in the presence of the deliveryman. If there is a problem, the customer should write the necessary remarks on the voucher before signing. He will issued a registered letter within 48 hours to the carrier to be eligible for compensation. The absence of reserve set aside any claim.
If the address of delivery, recorded on the site is incorrect, the transportation costs required for return of the goods to Maison JULLIEN will be billed to the customer.

Right of withdrawal

Under article L121-16 of the Code of Consumption, the customer has a period of seven working days from the date of receipt of his order, to return to Maison JULLIEN for exchange or refund, without penalties except for the cost of return.
We cannot accept the return of goods whose consumption deadline has reached maturity.

If the package and/or products are returned, have not been opened and are in their original packaging: We will refund the package and/or products and the potential cost of shipping.
If the package and/or the products are returned, without having been open, are still in their original packaging and you are not satisfied: We will refund the package and/or the products, with the cost of return at the customer’s expense.
If the package and/or the products are returned because one or more products are defective: We will replace the package and/or products, and refund the cost of mailing and potential return cost.

Refunds will be made within fifteen days after receipt of the returned goods.

In the case of a return of goods to Maison  JULLIEN, please indicate precisely your: name, address, phone number, date and order number.

Limits of liability

The products given to the carrier are in accordance with French law and under the responsibility of Maison JULLIEN as determined by French law.
After shipment, any product exposed to heat or spoiled for any other reason cannot be guaranteed by Maison JULLIEN. It is recommended to keep these products in a dry and cool place. The transfer of risk on products occurs upon delivery of the products by the Maison JULLIEN to the mail agent or carrier.

It is the customer’s sole responsibility to verify that the import and consumption of these products is consistent with the laws of the country to which they are delivered.

The buyer is responsible for the choice of the products, their preservation and the use as of the day of delivery.

Resolution of disputes

Any dispute not resolved amicably between Maison JULLIEN and its customers will fall within the jurisdiction of the Tribunal of Commerce of the recipient.

Clause of reserve of property

The delivered merchandise remains the property of Maison JULLIEN until payment in full of the corresponding invoice.

Right of access and rectification of the data

Personal data on this website is processed and stored internally you thus ensuring full security of private information. Our team is committed to not disclose the contact information of its customers to a third party. In accordance with the law “informatique et liberté” of the 06/01/1978, you have the right of rectification and opposition to your personal data. To exercise this right, please make a request online or by mail by indicating your surname, first name, address and your client code.


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